Frequently Asked Questions

How can I determine if LUXÍQ® Foam is covered by my health insurance plan? I contacted my insurance company or the pharmacist and they told me that I would need prior authorization before coverage and payment of the product can be approved. How do I obtain prior authorization? My health insurance plan denied coverage for the product stating that the product is not on the formulary. What does that mean? How can I make sure that the pharmacist dispenses LUXÍQ® Foam as specified by my physician? What if my insurance company denies payment for LUXÍQ® Foam?

	How can I determine if LUXÍQ® Foam is covered by my health insurance plan?
	To determine if your health insurance plan provides coverage and payment for LUXÍQ® Foam, simply call the toll-free number on your insurance card, provide your plan name and number, subscriber number, and your diagnosis. Provide the name and the NDC # of the product.
	I contacted my insurance company or the pharmacist and they told me that I would need prior authorization before coverage and payment of the product can be approved. How do I obtain prior authorization?
	In order to receive prior authorization for LUXÍQ® Foam, your prescribing physician needs to submit prior authorization information to your insurance company. Most prior authorizations are approved or denied within 24 hours to 72 hours. If you cannot obtain prior authorization for LUXÍQ® Foam the hotline may be able to provide assistance. Please contact the StiefelCareSM Insurance Coverage Specialists at 1-800-572-3225.
	My health insurance plan denied coverage for the product stating that the product is not on the formulary. What does that mean?
	Your prescription drug plan may have a closed formulary, which means that only certain drugs are covered. If LUXÍQ® Foam is not listed as a covered drug, the prescribing physician may be able to request an exception for coverage for LUXÍQ® Foam. These are awarded if a physician can document that there are no other drugs available on the formulary to treat the condition, or that a drug listed on the formulary was tried but the drug failed to treat the condition effectively. If you cannot obtain an exception for coverage the hotline may be able to provide assistance. Please contact the StiefelCareSM Insurance Coverage Specialists at 1-800-572-3225.
	How can I make sure that the pharmacist dispenses LUXÍQ® Foam as specified by my physician?
	Ask your physician to indicate "Dispense as Written" on the prescription and make sure to tell your pharmacist you want LUXÍQ® Foam as there is no generic equivalent for LUXÍQ® Foam.
	What if my insurance company denies payment for LUXÍQ® Foam?
	The hotline may be able to provide assistance to overturn the denied claim. Please contact the StiefelCareSM Insurance Coverage Specialists at 1-800-572-3225.
	If you still have questions about insurance coverage for LUXÍQ® Foam, feel free to call the StiefelCareSM Insurance Coverage Specialists at 1-800-572-3225.

THIS SITE IS INTENTED FOR U.S. AUDIENCES ONLY. For more information about LUXÍQ^® Foam, contact your Physician or other Health Care Professional. Click here for Complete Product Information. Copyright ©2008 Stiefel Laboratories, Inc. All rights reserved. The use of and access to the information on this site are subject to the terms and conditions described under Legal Stuff on this web site. By using this site, you agree to the terms set forth therein. STIEFELCARE and STIEFELCARE and Design are service marks; RESEARCH IN DERMATOLOGY and the Foam Dollop Design are trademarks; and VERSAFOAM, the "V" Design, VERSAFOAM-HF, LUXÍQ, the Mousse Design, OLUX, STIEFEL, and STIEFEL and Design are registered trademarks of, Stiefel Laboratories, Inc.